A chargeback is initiated when the customer contacts the issuing bank to request a payment reversal. Many of these chargebacks could be avoided. The more you know the proper procedures, the less likely you’ll run into issues that might result in a chargeback. As your partner, we’re here to help you resolve unwarranted chargebacks, and with our Seller Protection programme, you’re protected for eligible payments against fraudulent transactions and items not received chargebacks.
When a customer files a chargeback through their credit card company, we will notify you and hold the funds in question as we work with you to resolve it.
Submit your supporting documents or evidence through the Resolution Centre to dispute the chargeback. We’ll represent you in negotiations with the credit card company, who makes the decision.
We’ll remove the hold once we’ve determined the transaction is eligible for Seller Protection.
Chargebacks arise for many reasons, but primarily for customer disputes and fraud:
Some chargebacks can be resolved easily without the merchant having to lose the sale. There are several ways to avoid possible chargebacks and disputes:
What happens when a buyer files a claim or a chargeback for an item not received?
We will place a temporary hold on the funds in question and send you an email requesting proof of delivery.
What are the most common reasons for items not received chargebacks not being covered by PayPal Seller Protection?
What happens when a buyer files a claim or a chargeback for an unauthorised payment?
What are the most common reasons unauthorised chargebacks aren't covered by PayPal Seller Protection?