PayPal Buyer Protection applies to physical goods that can be shipped and tracked as well as intangible and virtual items, digital goods and services. You can open a dispute in the Resolution Center if you didn’t receive an item you ordered or the item you ordered arrives and is significantly different from how it was originally described. This dispute must be opened within the timeframe noted on the transaction details.

After opening a dispute, you communicate with the seller in the Resolution Center to try to resolve the problem. If you can’t come to an amicable resolution you can ask us to investigate by escalating your dispute to a claim. We will review the case and decide if you’re eligible for a refund. If we decide the claim in your favor, we will reimburse you for the full purchase price of the item and original shipping costs.

To be eligible for PayPal Buyer Protection you must meet all of the following requirements:

1. Have a PayPal account in good standing.
2. Pay for the eligible item from your PayPal account.
3. You must respond to PayPal's request for documentation and other information in a timely manner. If you do not respond to PayPal’s request for documentation and other information in the time requested, your PayPal Purchase Protection claim may be decided against you.
4. You must open a dispute within 180 days of the date you sent the payment, and then follow the online dispute resolution process.
5. You have not received a recovery related to such purchase from another source.

To learn more about this policy, please reference the PayPal User Agreement.