Safeguarding your account.
Protecting your account and money is important to us. We constantly review all accounts to help ensure PayPal remains a safer place to transact. From time to time, limitations may be placed on accounts when unusual or suspicious activities are detected, to safeguard you from potential losses and/or to ensure we comply with our regulatory obligations.Visit Resolution Centre More about confirming business identity
We’ll email you and ask you to log in to our Resolution Centre for details on how to resolve the issue quickly, usually by providing documents.
Once you’ve submitted the information required, we’ll review and reply via email.
We’ll lift the limitations once we have verified your account. At times, limitations can be lifted by simply changing your security questions and password.
What might cause a limitation?
When an account is limited, you may not be able to send, receive or withdraw money. We limit accounts for a number of reasons.
Unauthorised account use.
If we suspect someone could be using your account without your knowledge, we’ll limit the account and look into the detected fraudulent activity.
Unauthorised behaviour alert.
We’ll secure your account if your debit or credit card issuer alerts us that someone has used your card without your permission, preventing any further unauthorised fraudulent activity.
Business owners are required to confirm their identity to comply with the india regulations.
Unauthorised account use.
Someone could be using your business account without your knowledge.
Increased buyer issues.
Poor performing sellers with an increase of complaints, claims and chargebacks from buyers
Business is not compliant.
Your business is not compliant with our Acceptable Use Policy, such as selling counterfeit goods, prescription drugs or guns.
Unexpected business changes.
There are suspicious activities of selling irregularities and spike in sales volume.
Generally, to remove the limitation, we’ll need to confirm your identity and/or request relevant documents or information.
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Proof of address (bank statement or utility bill)
These documents help us verify your identity when there is unusual account activity or to comply with regulations.
Confirm your identity
This is to comply with our regulatory obligations. Please provide a valid PAN, a local bank account and the purpose code online through our task board.
Proof of identity (ID card, passport or driver's license)
This information helps us verify your identity when there is unusual account activity or to comply with regulations.
Supplier's invoices with contact information
This helps us determine the inventory source and validate that you have the items that you're selling in stock
When an invoice is unavailable, we’ll review the following information about your payments:
Shipping or Tracking information
This information enables us to verify that customer orders are being fulfilled
Proof of business
This information provides evidence of a valid business registration and business ownership
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