How do I report unauthorised PayPal account activity?
If you notice a transaction that you didn’t authorise, let us know right away.
To report an unauthorised transaction:
- Go to Resolution Centre.
- Click Report a problem.
- Find your transaction and follow the steps to report a payment as unauthorised.
Remember, you’re protected against unauthorised transactions sent from your account.
Be sure to check your pre-approved billing agreement payments. This charge could be from a service you signed up for in the past.
To check or cancel your pre-approved billing agreements:
- Go to Settings.
- Click Payments.
- Click Manage automatic payment.
- Select the merchant's name or email address.
- Click Cancel.