A chargeback is initiated when the customer contacts the issuing bank to request a payment reversal. Many of these chargebacks could be avoided. The more you know the proper procedures, the less likely you’ll run into issues that might result in a chargeback. As your partner, we’re here to help you resolve unwarranted chargebacks, and with our Seller Protection program, you’re protected for eligible payments against fraudulent transactions and items not received chargebacks.
When a customer files a chargeback through their credit card company, we will notify you and hold the funds in question as we work with you to resolve it.
Submit your supporting documents or evidence through the Resolution Center to dispute the chargeback. We’ll represent you in negotiations with the credit card company, who makes the decision.
We’ll remove the hold once we’ve determined the transaction is eligible for Seller Protection.
Chargebacks arise for many reasons, but primarily for customer disputes and fraud:
Some chargebacks can be resolved easily without the merchant having to lose the sale. There are several ways to avoid possible chargebacks and disputes:
1 Please note: some laws and credit card issuer policies stipulate that buyers have chargeback rights for merchandise that is not delivered or is defective even if the seller indicates that a no-returns policy for all sales made finalized.
We will place a temporary hold on the funds in question and send you an email requesting proof of delivery.