There are many reasons for disputes - from shipping delays to damaged items to unauthorized transactions. That's why PayPal keeps the lines of communication open between sellers and buyers, making it easier for you to resolve things quickly.
We’ll email you if a dispute is raised and place a temporary hold on the funds.
You can communicate with the buyer in the Resolution Center.
If the dispute can’t be resolved in 20 days, escalate it to a claim for our review.
Your customers may dispute a transaction due to failure to receive an item they’ve ordered, or they received an item that is significantly different from your description. Sometimes, a dispute may also arise from unauthorized activities in their accounts. In most cases, communication is key when working to reduce the likelihood of claims, disputes and chargebacks. Here’re a few tips to help you along.
We added a safety net to protect you against unauthorized payments and reversals due to suspicion of fraud and item not received claims.
More about Seller Protection