Enjoy peace of mind knowing your eligible transactions are protected against fraudulent claims.
We protect you against unauthorised payments, reversals due to fraud and items not received claims.
Your eligible sales are protected, saving your business from any lost revenue and time.
If a buyer files a claim, chargeback or payment reversal, we’ll place a temporary hold on the funds.
We’ll ask for proof of shipment or proof of delivery and fully investigate the matter.
The funds will be made available to you once we have confirmed that your transaction is eligible for Seller Protection.
You will need to provide Proof of Shipment and Proof of Delivery. We suggest using a shipping or courier service that supports online tracking.
–Richard Wei, founder of Laudtec, and Ju Ronggan, an eBay seller
How do I know if my transaction is eligible for Seller Protection?
The transaction must be marked by PayPal as eligible or partially eligible for PayPal Seller Protection on your Account “Transaction Details” page.
If it is marked “eligible”, protection for both “unauthorized transaction” and “item not received” will apply.
If it is marked “partially eligible”, protection for only “item not received” will apply.
What items or transactions are not eligible for PayPal Seller Protection?
What is “Proof of Shipment” ?
What is “Proof of Delivery” ?