In the unlikely event that you purchase an item but it never arrives, you did not authorize the purchase, or your order arrives but turns out significantly different, we’ll help you resolve it and get your money back.Learn more about Buyer Protection
Log in to Resolution Center to file a dispute – provide information about the problem and inform the seller.
Try to communicate directly with the seller to resolve the problem.
Close the dispute if it’s resolved. If the problem persists, escalate it to a claim and we’ll step in to help.
Shop with peace of mind with our Buyer Protection policy. We will refund the full amount, if an eligible item doesn’t show up or shows up significantly different than described.
More about Buyer Protection
How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in our Resolution Centre within 180 days of payment if:
How do I escalate a dispute to a claim?
What is the difference between a dispute and a claim?
What items are not covered under Buyer Protection?
How long does it take to investigate my claim?