Problems accessing funds

There are three circumstances in which some (or all) of your funds may not be available to you.

Account limitations

Account limitations prevent you from completing certain actions with your account, such as withdrawing, sending, or receiving money. These limitations may be implemented when we see activity that seems unusual or suspicious. This is intended to help protect both buyers and sellers. Limitations also help us collect information we need to keep your account open.

Account reserves

A reserve is an amount of money held in your account and used when we're unable to collect on your past due balances from chargebacks, claims, debit transactions with insufficient funds in the account, and fees.

Funds availability (holds)

Funds availability is when we delay access to funds for a specified amount of time – usually 21 days or less. This is a common industry practice that helps maintain a safe environment for both buyers and sellers. It ensures that if any problems with your orders arise, there's money in your account to resolve them. The money still belongs to you – it’s just unavailable for withdrawal until we're sure your buyer received their item in the condition promised.