Buyer protection ensures you get what you pay for.

When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.

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Custom made.

A simple checklist.

Terms and limitations apply.

“If the accessories I buy gets lost or damaged, PayPal’s got me covered.” – Matt, Vicious Cycles Singapore

We’ve got your back.

Protecting you from checkout to delivery.

Refunds for incorrect orders

If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.

$0 liability

If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.

Resolution support

If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, report your suspicions.

“With PayPal Buyer Protection, I can confidently purchase my dream wedding gown online without running into the risk of becoming a bridezilla.”

Felicia Ong