Security you can rely on.

Whether you use PayPal to buy or sell, we help keep you and your payments safe. With data encryption, real-time transaction monitoring and buyer and seller protection policies, PayPal’s a safe way to pay and get paid.

How PayPal helps keeps you safe.

Buyer Protection

If you receive the wrong thing or nothing at all, we can reimburse you for the full payment amount, including shipping, on eligible transactions.*

Buyer Protection

Seller Protection

If you received an unauthorized payment or a claim an item wasn’t received on an eligible sale, you can keep the full amount.*

Seller Protection

Data Encryption

TLS and HTTPS connections, key pinning on mobile apps and PCI compliance keep payments safer.

PCI Compliance

Fraud Prevention

Every transaction is monitored in real time and accounts are analysed to help prevent fraudulent activity and payments.

Fraud Prevention

Confirming your purchases.

We monitor transactions 24/7 so, if we notice something out of the ordinary, we’ll ask you to confirm it’s you logging in or making the purchase. We also follow up every purchase and sale with an email.

Receive mobile notifications.

Download the PayPal app to receive push notifications to your smartphone in real time when you make a purchase or get paid.

Discover the PayPal app

Seen something suspicious?

1. Report it

If you see a transaction you didn’t authorize, open the details and click Report a problem > I need to report unauthorized activity, or call us immediately.

2. Check for further issues

Review your recent transaction activity and account settings to see if any further charges or changes were made, and report those too.

3. Change your password

You can do this in your account settings under Security. Or, if you can’t log in to your account, click Log In > Having trouble logging in? to reset it.

Safeguarding your sales.

If we suspect a problem with a sale you’ve made, we’ll let you know right away and ask you to delay shipping. This gives us time to investigate and ensure your business avoids unnecessary losses.

PayPal helps you stay safe online.

Account security

Create a strong password and protect your account.

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System security

Keep your computer and mobile device secure.

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Identify fakes

Identify and report fakes, frauds and phishing.

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Avoid scams

Watch out for scams and learn to protect yourself.

Learn more

Dispute a purchase

Learn how the dispute process works.

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Resolve a dispute

Learn how to resolve disputes you receive.

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Handle chargebacks

How we work with you to dispute chargebacks.

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