Buyer & Fraud Protection

Check out safer with PayPal. Wherever you shop, whatever you buy, if it's not up to scratch, we can help fix it.

What it means

Buyer Protection

If your eligible purchase doesn’t arrive, or doesn’t match the seller’s description, we can reimburse you.

Fraud Protection

We monitor every transaction 24/7 to prevent fraud, email phishing and identity theft.

Data Encryption

Every transaction is encrypted using our advanced encryption technology.

Rocked up broken?

Don't let a dodgy delivery stop you…

How does it work?

examples

Examples

Guidelines

Guidelines

items not covered

Items Not Covered

Protection you can count on

PayPal’s Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any when you don’t receive your item from a seller, or when you receive an item, but the item isn’t what you ordered.

Buyer Protection is available on eligible purchases only. Time limits and other terms apply. See the Buyer Protection section of the User Agreement for more information.

Account Protection

You're not liable for unauthorised purchases made from your account.

Responsive Support

We're here to help. Get support with suspicious activity, identity theft or phishing. Report your suspicions to us directly.

For more information, see our User Agreement.

Who you are is what you pay

We never close

World-class security

Helpful security links