Occasionally, something can go wrong with an order. So here’s our handy guide to help prevent disputes and chargebacks.
A buyer pays for an item, but never receives it.
A buyer receives an item that’s considerably different from the seller’s description when the buyer placed the order.
A purchase was made without the account holder’s consent.
Buyers may not resort to a dispute or chargeback if they can talk to you about the issue. Provide an email address or phone number, or even call buyers in advance when you're selling higher-priced items.
No one likes to wait. Respond quickly and professionally to all reasonable buyer inquiries.
If a customer tells you that they’re going to file a chargeback with their card company, ask them to open a dispute in the PayPal Resolution Centre instead. This gives you and your buyer the chance to resolve things.
Make sure your return and refund policies are easy to find and understand.
Provide realistic delivery dates
Realistic dates can help avoid customers prematurely filing a chargeback or dispute.
Ship with online tracking
Order shipping insurance
Be aware of insurance exceptions
Delay shipping high-risk orders
Use your own shipping service
Use care when choosing or acting as a drop shipper
Issue returns quickly and let customers know when you are out of stock
Our information does not constitute legal, financial or business advice. We are not responsible for your decision on disputes and chargebacks. Always do your own research and seek professional advice if needed.