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Your GPS never found its way to you, or that striped shirt that you bought online arrived without stripes? If a purchase doesn’t go as planned and is eligible for buyer protection, our Buyer Protection Program will get you covered.

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A simple checklist.

Terms and limitations apply.

We’ve got your back.

Protecting you from checkout to delivery.

Refunds for incorrect orders

If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.

$0 liability

If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.

Resolution support

If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, please report your suspicions.

“With PayPal Buyer Protection, I can confidently purchase my dream wedding gown online without running into the risk of becoming a bridezilla.”

Felicia Ong

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