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Learn what account limitations are, why they get placed on your account, and what you can do about removing them.
They are temporary restrictions placed on a specific account that could prevent withdrawing, sending, or receiving money. Having limitations on an account doesn’t necessarily mean that you’ve done anything wrong. Rather, they’re used to help protect both the buyer and the seller.
Proof of Identification: Identification card valid on both sides or valid passport.
Proof of Address:
Proof of Business:
Letter of Authorization:
Proof of Shipping: Requested for applicable transactions and must be from an authorized shipping service.
Fax Invoice: Requested only for applicable transactions.
Account Activity Explanation:
Bank Statement: A bank account statement that is registered in the PayPal account.
Credit Card Confirmation:
Why are limitations placed on an account?
There can be several reasons for an account limitation:
An unauthorized person may be using your account. If PayPal believes someone is using your account without your knowledge, the account could be limited to protect you from fraudulent charges while PayPal investigates the suspicious transactions. Similar steps may be taken if your debit or credit card issuer or bank notifies PayPal that someone has used your card or bank account without permission.
The account is out of compliance with regulatory requirements. Limitations can also be placed on an account that has been found to be out of compliance with regulatory requirements. For example, if you don’t follow PayPal’s Acceptable Use Policy—selling banned items, such as prescription drugs or guns, for example.
Your account has a high number of claims and chargebacks. When there’s a high number of buyer claims and chargebacks to your account, we may review your account. While we’re reviewing, you may experience an account limitation.
Sudden, rapid changes in what or how much you sell. If you start to sell an entirely new type of product, specifically higher-end items like jewelry; or there’s a rapid increase in sales volume, your account may be limited while PayPal reviews it.
How does PayPal notify you of an account limitation?
When does PayPal remove account limitations?
I’ve completed the steps to remove my limitation, why is my account still limited?
How long will it take to restore my account access?