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As a business owner, you want to do everything you can to protect your business, including processing customer payments smoothly. This is where choosing a payment provider with seller protection can help.
PayPal Seller Protection is a policy that can protect your transactions from chargebacks, reversals, and their associated fees. If your customer disputes or reverses a transaction, you may be eligible to retain the full purchase amount and avoid any related chargeback fees (for debit and credit card-funded transactions).
This is when a buyer claims they didn’t authorize a payment.
This is when a buyer claims they never received the item they purchased.
We want to make it easy for you to protect your online sales. When you open a Business account with us, we offer Seller Protection at no additional charge for eligible transactions. We also don’t limit the number of eligible payments, as long as you meet the eligibility requirements.
To be eligible for PayPal Seller Protection, you must meet all of the following requirements.
What happens if I receive a complaint?
If the transaction in question meets the eligibility criteria, you’ll be able to keep the full purchase amount, and we’ll also waive any chargeback fees (for debit and credit card-funded transactions).
Keep in mind that while we’re reviewing the complaint, the money for the disputed transaction might be temporarily unavailable to you. If the dispute is decided in your favor, we’ll make the money available again as part of your PayPal balance.
It also takes teamwork to find a resolution. In addition to meeting the eligibility requirements, you also need to respond to any reversal within the timeframe given. Be sure to include the appropriate proof of delivery or proof of shipment, depending on the requirements.
How can I prevent complaints and reversals?
What isn’t covered by PayPal Seller Protection?
How can I prevent fraud when shipping an order?
Why is the payment I received under review?