We know cases are inconvenient. Here are several actions you can take to help prevent them from happening in the first place.
From quick responses to clear policies, here are a few things you can do to help keep customers satisfied to avoid cases.
By providing an email address or phone number, you give customers the chance to come to you with an issue before disputing a transaction.
Make sure your return and refund policies are easy to find and understand.
No one likes to wait. Respond to all reasonable customer inquiries quickly and professionally.
If a customer tells you that they’re going to file a chargeback with their card issuer, ask them to open a case in the PayPal Resolution Center instead. This will give you and your customer the chance to work things out.
If you anticipate an issue that might affect customers, let them know by posting a message in the Resolution Center. For instance, if you know packages will be delayed due to international shipping delays, post that information so customers are aware before they dispute a transaction.
One way to help avoid cases is to understand some of the most common problems that customers face. These problems typically fall under three categories:
For your peace of mind, PayPal’s Seller Protection program can help protect your online payments against unauthorized transactions and outcomes from transactional disputes or chargebacks.* Check your eligibility for PayPal Seller Protection to ensure you meet all requirements.Learn more
*Terms and conditions apply.
Our information does not constitute legal, financial, or business advice. We are not responsible for your decision on disputes and chargebacks. Always do your own research and seek professional advice if needed.