Open a dispute via the Resolution Center. Simply click “Report a Problem” and find the transaction in question. You have 180 days from the date of payment to file your claim.
PayPal Customer Support is here to assist you if a problem does arise. We can help you deal with a Buyer Protection claim, suspicious account activity, or a problem with a purchase. If you have a question, please contact us.
We’ll email you a receipt confirming payment whenever you pay with PayPal. If you receive an email for a payment you didn’t authorize, contact us immediately. We’ll act fast to secure your account and investigate.
Our Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn’t arrive or match the seller’s description, we’ll help you recover the full purchase price (up to $20,000 USD), including shipping costs.