Policy Updates

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Past Policy Updates

 

This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.

*For past policy updates earlier than December 2013, please view this PDF.

*For past policy updates between Jan 2014 and Dec 2018, please view this PDF.

 

Notice of Amendment(s) to Vatican and Mayotte PayPal Agreement(s)

Issued: May 10, 2022

 

This Page

This page details and/or previews updates to PayPal users of changes to the Vatican and Mayotte PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

 

Amendments to the PayPal User Agreement

Effective August 1, 2022 we are:

  • Clarifying the language in the governing law and jurisdiction clause. This reiterates that consumers have mandatory rights to bring cases against us in local courts.

Review the updated User Agreement.

 

Important notice to all EU and UK customers

As part of PayPal’s continued efforts to manage some necessary changes arising from the United Kingdom’s exit from the European Union, we will be withdrawing from the UK Financial Ombudsman Service’s (FOS) Voluntary Jurisdiction on 1st December 2022. Due to changes to UK rules, since 1st January 2021, we have been, and continue to be, subject to the Compulsory Jurisdiction of the FOS for complaints from certain UK customers (consumers and certain smaller businesses that qualify as a micro-enterprise, small business, charity, trustee or guarantor) about events occurring on or after this date and these customers continue to have the right to refer their complaint to the FOS.

Where you have a complaint that relates to an event that occurred before 1st January 2021, and you are dissatisfied with how PayPal has resolved that complaint in our final response, then you must refer that complaint to the FOS before 1st December 2022.

 

Notice of Amendment(s) to Vatican and Mayotte PayPal Agreement(s)

Issued: February 11, 2022

 

This Page

This page details and/or previews updates to PayPal users of changes to the Vatican and Mayotte PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

 

Amendments to the PayPal User Agreement

Effective May 6, 2022 we are:

  • Revising the actions we may take if users engage in restricted activities by publishing unlawful content via our website or when using our services. 
  • Revising the Complaints section to ensure all customer complaint related information is included.
  • Incorporating the essential terms from the Key Payment and Service Information agreement into the User Agreement including details on the PayPal entity providing the PayPal services, general information on the service, as well as clarification on notices, term and termination. The Key Payment and Service Information agreement will be removed from the User Agreement and Legal Agreements for PayPal Services.
  • Clarifying that consumers have a 14 day right to withdraw from the User Agreement.
  • Changing the governing law from English law to Luxembourg law, and jurisdiction from English courts to Luxembourg courts to align with the seat of PayPal (Europe) S.à r.l. et Cie, S.C.A., a registered Luxembourg bank.
  • Adding a new section for business account holders, clarifying that liabilities owed to them by PayPal in connection with its products and services may be subject to management or write down by a regulatory or supervisory authority. We are required to include this so that public authorities do not need to bail-out financial institutions such as PayPal if they face financial difficulty.

Review the updated User Agreement.

 

Amendments to all applicable Legal Agreements

Effective May 6, 2022 we are:

  • Removing or modifying references to eBay that are no longer applicable, including discontinuing the following agreement:
    • The Merchant Gift Certificates Agreement

 

Amendments to the Privacy Statement

Effective May 6, 2022 we are:

  • Adding clarification on collecting personal data for non-account holders and how we use your personal data.

Review the updated Privacy Statement

 

Notice of Amendment(s) to Vatican and Mayotte PayPal Agreement(s)

Issued: October 29, 2021

 

This Page

This page details updates to PayPal users of changes to the Vatican and Mayotte PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.

 

Amendments to the PayPal User Agreement

Effective January 28, 2022 we are:

  • Relocating PayPal’s Buyer Protection program and Seller Protection program terms to separate web pages. These program terms were accepted at the time you agreed to the user agreement and remain part of the user agreement. The relocation is intended to make the terms easier to locate and navigate.
  • Revising PayPal’s Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number.
  • Clarifying that abuses of our online dispute resolution process, PayPal's Buyer Protection program, and/or PayPal’s Seller Protection program are restricted activities as defined under the user agreement.
  • Clarifying that you will not be charged a Standard Dispute Fee for disputes that have met all requirements of PayPal’s Seller Protection program.
  • Clarifying that a Minimum Reserve is also known as an Upfront reserve.
  • Clarifying the definition of the European Economic Area (EEA) by introducing a list of markets/regions which form part of the EEA.

Review the updated User Agreement

 

Notice of Amendment(s) to Vatican and Mayotte Agreement(s)

Issued: August 11, 2021

 

This Page

This page displays policy updates which notify users of important changes to the PayPal Vatican and Mayotte User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: November 10, 2021

  • We are revising PayPal’s Seller Protection program to clarify eligibility for certain claims involving travel tickets sold by the travel carrier.
  • We are requiring sellers who are Corporate Customers to notify us of any pricing errors or discrepancies within sixty (60) days from having access to their account statement(s) or other account activity information.
  • We are clarifying the types of costs used to calculate the reasonable minimum estimate that we may recover if you engage in any restricted activities.
  • We are introducing an additional service fee of 1.29% for transactions between the EEA and the UK on payments received in some business accounts.
  • We are changing the additional percentage-based fees for international commercial transactions as well as simplifying our market/region country classifications for these fees. The fees are changing from the rates shown in the current User Agreement to the new rates shown on the updated Merchant Fee page HERE, which will be effective on November 10, 2021.

To review the updated User Agreement, please click HERE.

 

Amendments to the PayPal Acceptable Use Policy

  • We are revising the policy to clarify that violations may subject you to damages. We are also expanding the existing list of prohibited activities and clarifying the commercial activities requiring approval.

 

Amendments to the PayPal Alternative Payment Methods Agreement

  • We are revising the Agreement to prohibit acceptance of payments for certain goods and services.

 

Notice of Amendment(s) to Mayotte Agreement(s)

Issued: June 21 2021

 

This Page

This page displays policy updates which notify users of important changes to the PayPal Vatican User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: August 20 2021

We have updated how PayPal converts currency to use PayPal’s own exchange rate and provided for a currency converter tool

To review the updated User Agreement, please click HERE.

 

Notice of Amendment(s) to Mayotte Agreement(s)

Issued: April 29 2021

 

This Page

This page displays policy updates which notify users of important changes to the PayPal Mayotte User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.

 

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

 

Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.

 

Amendments to the PayPal User Agreement

Effective: July 30 2021

  • We are further revising PayPal’s Buyer Protection and Seller Protection to be globally consistent and to further clarify which transactions are eligible for protection.
  • We are clarifying how sending or receiving donations are treated.
  • We are clarifying that you may set the currency on your card.

To review the updated User Agreement, please click HERE.

 

Amendments to the Terms of use for Money Pools

We have amended the terms of use for Money Pools to reflect that existing pools will no longer be maintained in the event the Money Pools services is deprecated.

 

Notice of Amendment to PayPal Legal Agreements

Issued: January 29, 2021

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on

 

April 30, 2021.

In the event you would prefer to decline these changes and close your account, you can do so prior to April 30, 2021 without incurring any additional charges.

Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted in this document. This does also apply where we have corrected or standardized references.

 

UPDATES TO THE PAYPAL USER AGREEMENT

Effective date: April 30, 2021

  • Please click HERE to view an updated copy of the intended changes.

You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

 

Making A Payment – PayPal Buyer Protection – Ineligible items and transactions under PayPal Buyer Protection

In this section, we have re-arranged and standardized our list of ineligible items and transactions.

Fees – Currency conversions

We have changed the rate for currency conversions relating to Hungarian forints (HUF) to 4.0%.

 

Notice of Amendment to PayPal Legal Agreements

Issued: September 29, 2020

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on

 

December 16, 2020.

In the event you would prefer to decline these changes and close your account, you can do so prior to December 16, 2020 without incurring any additional charges.

All changes and updates to the legal agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.

Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.

 

UPDATES TO THE PAYPAL USER AGREEMENT

Effective date: December 16, 2020

  • Please click HERE to view an updated copy of the intended changes.

You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

 

About Your Account – Opening an Account – Safe use of your PayPal account

In this section, we have added the requirement to keep the number of a phone to which you are the primary user current in your PayPal account profile.

UPDATES TO THE PRIVACY STATEMENT

We are updating our data processing terms to reflect that PayPal is a data controller for payment processing and fraud services. 

 

Notice of Amendment to PayPal Legal Agreements

Issued: June 16, 2020

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on

 

September 14, 2020.

In the event you would prefer to decline these changes and close your account, you can do so prior to September 14, 2020 without incurring any additional charges.

All changes and updates to the legal agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.

Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.

 

Updates to the PayPal User Agreement

Effective date: September 14, 2020

  • Please click HERE to view an updated copy of the intended changes.

You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

 

Making A Payment – Buyer Protection

In this section, we have re-introduced the PayPal Buyer Protection Policy into the User Agreement and reworded its terms for global alignment.

 

Notice of Amendment to PayPal Legal Agreements

Issued: March 19, 2020 (for Effective Dates see each individual agreement below)

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.

 

Updates to the PayPal Acceptable Use Policy

Effective Date: March 19, 2020

You can find the PayPal Acceptable Use Policy currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. Contact information

The contact information in the sections headed “Activities Requiring Approval” and “Violations of the Acceptable Use Policy” has been updated. Instead of sending an email to PayPal, you can complete a webform to submit your query or filing under those sections.

 

Updates to the User Agreement

Effective Date: June 16, 2020

  • Please click HERE to view an updated copy of the intended changes.

You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. Actions We May Take If You Engage In Any Restricted Activities - Violations of the Acceptable Use Policy (new section)

We have added a new section which sets out our rights to deduct amounts in respect of damages which arise when you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy. The new section reads as follows (shown with headings of the root clauses for context and abridged for brevity, with amendments underlined):

“…

Restricted Activities And Holds

Actions We May Take if You Engage in Any Restricted Activities

If you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy, then:

  • in addition to being subject to the above actions you will be liable to PayPal for the amount of PayPal's damages caused by your violation of the Acceptable Use Policy;
  • you acknowledge and agree that USD 2,500.00 (or the prevailing equivalent in the currency of the country in which you reside) per violation of the Acceptable Use Policy is:
    • a reasonable minimum estimate of PayPal's actual damages considering all currently existing circumstances, including the relationship of the sum to the range of harm to PayPal that reasonably could be anticipated;
    • reasonable and proportionate in its application to the provision of the Services to you; and
    • necessary, but no more than sufficient, to protect PayPal’s legitimate interest in your compliance with the Acceptable Use Policy; and

PayPal may deduct such damages directly from any existing balance in any PayPal account you control.

…”

2. Other Legal Terms – Our Rights – Information About You

We have amended the section headed “Other Legal Terms – Our Rights – Information About You” to clarify your obligations to provide PayPal with information about you to facilitate our actions described in the user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. The section headed “Other Legal Terms – Our Rights – Information About You” now reads as follows (shown with headings of the root clauses for context, with amendments underlined):

“…

Other Legal Terms

Our Rights

Information About You

We may request information from you as we reasonably require to facilitate our actions described in this user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. You must comply with these requests in a timely fashion. This may involve you faxing, emailing or otherwise providing to us at your own expense identification documents and information about your finance and operations (such as your most recent financial statements and merchant processing statements).

…”

3. Other changes / changes in the Table of Fees

  • Sections of the PayPal User Agreement have been amended to clarify and reorganise existing wording and correct minor typographical errors including the following existing sections:

Section

Amendment

About Your Account – Welcome to PayPal! (last paragraph)

The reference to “60 days” has changed to “two months”.

About Your Account – Closing Your PayPal Account (last paragraph)

The reference to “60 days” has changed to “two months”.

  • In the Table of Fees, section A1.2.2 “Other Cross Border Personal Transaction payments” has been amended as follows:

A1.2.2 Other Cross Border Personal Transaction payments

Activity

Fee

Sending a Cross Border Personal Transaction payment

5% of the transaction amount.

The minimum fee is 1.99 EUR and the maximum fee is 3.99 EUR.

In the Table of Fees, section A3.2 “Currency Conversion” has been amended as follows:

Activity or Event

Fee

A3.2 Currency Conversion

A3.2.1 For currency conversions that occur within your PayPal account outside and/or prior to a Personal or Commercial Transaction (“In Account”) (converting balances to other currencies before withdrawal for example), as well as for transactions involving a currency conversion for which the seller has agreed to bear the conversion fee:

3.0% above the base exchange rate (to form the transaction exchange rate)

A3.2.2 For all other transactions involving a currency conversion (including conversion of amounts returned to you as refunds or refused payments) and for which the seller has not agreed to bear the conversion fee:


4.0% above the base exchange rate (to form the transaction exchange rate) depending on the currency into which the relevant amount is converted (please refer to the table below).

Currency and Code

Currency Conversion Fee

Australian Dollar (AUD):

4.0%

Brazilian Real (BRL):

4.0%

Canadian Dollar (CAD):

4.0%

Czech Koruna (CZK):

4.0%

Danish Krone (DKK):

4.0%

Euro (EUR):

4.0%

Hong Kong Dollar (HKD):

4.0%

Hungarian Forint (HUF):

3.5%

Israeli Shekel (ILS):

4.0%

Japanese Yen (JPY):

4.0%

Malaysian Ringgit (MYR):

4.0%

Mexican Peso (MXN):

4.0%

New Zealand Dollar (NZD):

4.0%

Norwegian Krone (NOK):

4.0%

Philippine Peso (PHP):

4.0%

Polish Zloty (PLN):

4.0%

Russian Ruble (RUB):

4.0%

Singapore Dollar (SGD):

4.0%

Swedish Krona (SEK):

4.0%

Swiss Franc (CHF):

4.0%

Taiwan New Dollar (TWD):

4.0%

Thai Baht (THB):

4.0%

U.K. Pounds Sterling (GBP):

4.0%

U.S. Dollar (USD):

4.0%

Notice of Amendment to PayPal Legal Agreements

Issued: 1 August, 2019 (for Effective Dates see each individual agreement below)

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review this notice to familiarise yourself with the changes that are being made.

There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.

 

Updates to the User Agreement

Effective: 11 December 2019

We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user-friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.

Here’s what we’ve done:

  1. We’ve redesigned the User Agreement to simplify its format, with new colour-coded headings so you can find the information most relevant to your account more easily. We’ve revised and reorganised the content of the User Agreement to be easier to follow and to include information where you’d naturally look for it. We’re not changing the meaning of what we say, only how we say it and where you can find it.

B. An updated User Agreement, will be available after 10 October 2019. Please click HERE to view once available.

Notice of amendment to the PayPal User Agreement.

Effective Date: 21 Oct 2019, 2019

You can find the PayPal User Agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

1. Fees – Currency Conversion Fees

We are increasing:

  • the Currency Conversion Fee at section A3.2.1 in Schedule 1 (Table of Fees) from 2.5% to 3.0%.

Section A3.2.1 (Currency Conversion) in Schedule 1 (Table of Fees) now reads as follows (with amendments underlined):

Activity or Event

Fee

A3.2.1 Currency Conversion

A3.2.1 For currency conversions of amounts in your PayPal account that do not form part of specific transaction into or out of your account (e.g. converting your balance to another currency) and for transactions involving a currency conversion for which the seller has agreed to bear the conversion fee:

3.0% above the base exchange rate (to form the transaction exchange rate.

Notice of Amendment to PayPal Legal Agreements

Issued: May 29, 2019 (for Effective Dates see each individual agreement below)

 

Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review this notice to familiarise yourself with the changes that are being made.

There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.


 

Notice of amendment to the PayPal User Agreement.

Effective Date: May 29, 2019

 

You can find the PayPal User Agreement currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.

 

1. Changes

Sections of the PayPal User Agreement have been amended:

  • to clarify and reorganise existing wording, including the following existing sections:

Section

Amendment

2.10 How to Withdraw/Redeem E-money

This section is amended to clarify the types of withdrawals which we may allow.

5.2 Currency Conversion

The last four paragraphs of this section become new section 5.3 (Currency Conversion Choices).

; and

  • correct minor typographical errors.

 

Notice of amendment to the PayPal User Agreement.

Effective Date: August 19, 2019

You can find the PayPal User Agreement currently in force by clicking here or accessing it via the “Legal” or“Legal Agreements”footer on most PayPal site pages.

1. Refused Transactions and Refunds

We are amending sections 3.6 (Refused Transactions), and A3.2 in Schedule 1 (Table of Fees) to clarify what happens when a payment is refused or later refunded by the recipient (including where the original payment involved a currency conversion and where a currency conversion (and, in some cases, a currency conversion fee) applies to the returned amount).

Section 3.6 is amended accordingly for payers receiving returned payments and is also renamed “Refused Transactions and Refunds sent by the recipient.”.

Section A3.2 in Schedule 1 (Table of Fees) is amended accordingly.

Sections 3.6 now reads as follows (presented in context with their root clauses and with added wording underlined):

“…

3.6 Refused Transactions and Refunds sent by the recipient.

We may allow the recipient of your payment to:

  • refuse to accept it; or
  • decide to accept it and then use our Service to send you a refund of all or any part of the amount of the payment later.

We will return the amount of any refused payment or refunded payment to your Balance. We will return the amount of an unclaimed payment to your Balance within 30 Days after the date you initiated the payment.

If any amount of any payment is returned to you in any of the ways outlined above, we may convert the returned amount for you into either:

  • the currency of the Balance you used for the original payment (before any conversion into the currency received by the recipient happened);
  • the original opening currency of your Account; or
  • US dollars (opening a Balance in that currency for you, if you don’t have one already).

If the original payment you sent involved a currency conversion we will convert the returned amount from the currency received by the recipient as follows:

  • if the amount is returned within 1 day of the date of the original payment, we will use the transaction exchange rate applicable on the date of the original payment, so that you receive the original amount (including the currency conversion fee you paid) in the original currency you converted from for the original payment; and
  • if the amount is returned after 1 day of the date of the original payment, we will use the transaction exchange rate applicable at the time of the conversion of the returned amount. See section 8.2 for more information about how we set the transaction exchange rate. Note that, for the purpose of this particular return conversion:

You agree to bear the currency conversion fee set out at section A3.2 for any currency conversion carried out for you on any amount returned to you in the ways outlined above. The transaction exchange rate includes the currency conversion fee. The transaction exchange rate may be applied immediately and without notice to you. See section 5.2 for more information about the transaction exchange rate.

We may also automatically withdraw the returned amount from your Balance and transfer the funds back to the funding source you used for the original payment. Withdrawals can also involve a currency conversion.

We may decide to not charge your original Funding Source for the original payment in the first place if the the amount is returned to your Balance as outlined above before the payment from your original Funding Source to PayPal to fund your original payment has settled.

The returned amount could be lower in value than your original payment amount. This can happen as a result of:

  • the recipient sending you a refund lower in value than your original payment amount. As we are only a payment service provider, we cannot know what you are entitled to from the original payment recipient as a refund or why the recipient sent the refund in a particular amount; or
  • transaction exchange rate fluctuations.

PayPal is not responsible for any loss resulting from the recipient's decision to refuse or refund your payment, except to the extent that a refund sent by the recipient is a payment executed incorrectly by PayPal).

…”

A4.6 Fixed Fees for Commercial Transaction payments and Personal Transaction payments (unless otherwise stated) are based on the currency in which the payment is received, as follows:

Currency:

Fee:

Currency:

Fee:

Australian Dollar:

0.30 AUD

New Zealand Dollar:

0.45 NZD

Brazilian Real:

0.60 BRL

Norwegian Krone:

2.80 NOK

Canadian Dollar:

0.30 CAD

Philippine Peso:

15.00 PHP

Czech Koruna:

10.00 CZK

Polish Zloty:

1.35 PLN

Danish Kroner:

2.60 DKK

Russian Ruble:

10.00 RUB

Euro:

0.35 EUR

Singapore Dollar:

0.50 SGD

Hong Kong Dollar:

2.35 HKD

Swedish Krona:

3.25 SEK

Hungarian Forint:

90.00 HUF

Swiss Franc:

0.55 CHF

Israeli New Shekel:

1.20 ILS

New Taiwan Dollar:

10.00 TWD

Japanese Yen:

40.00 JPY

Thai Baht:

11.00 THB

Malaysian Ringgit:

2.00 MYR

U.K. Pounds Sterling:

0.30 GBP

Mexican Peso:

4.00 MXN

U.S. Dollar:

0.30 USD

…”

 

7. Other changes

Sections of the PayPal User Agreement have been amended to clarify and reorganise existing wording and correct minor typographical errors.