Returning your online purchases should be hassle-free!

If you need to send something back, we’ll refund your return shipping costs on eligible purchases with Refunded Returns service.*

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Here’s what’s covered.

Our Refunded Returns service covers your purchases with the exception of the following^:

  • Intangible goods
  • The return period is over or the return is not in accordance with the return conditions of the seller
  • Items for which only partial payment has been made
  • If the return by post regular mail, courier or any other regular shipping options or services is already paid for by the seller

^Not a complete list. See here for full details.

How does it work?

1

Return your item
Follow the seller’s return instructions for your purchase. Remember to keep a copy of your return shipping receipt.

2

Submit a Refund Request
Log into your PayPal account, select the purchase you returned and click on “Request return shipping refund”. Submit the return shipping request form, along with proof of your return within 30 days.

3

Receive your refund
You’ll see a refund of up to US$20 in your PayPal balance within 10 business days for all approved claims.

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Get your refund.

Once you've submitted a request, we'll review the details. If it is accepted, you'll receive your refund* in your PayPal account, usually within 10 business days of submission.

Your return shipping is on us.

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*Up to 3 refunds to the value of US$20 each until 31 December 2020. By clicking the button "Activate for Free", you activate the Refunded Returns service for free and consent to the General Conditions of Use