Find answers to frequently asked questions.
Adding a credit card.
When you use your credit cards through PayPal, they work just the same, but you don't have to enter your information every time. Just link the credit card to your account and keep earning those points.
Checking out with PayPal.
All you need to know is your email and password so you can forget all your credit card numbers and secret codes.
When you pay with PayPal, you don’t expose your financial information to sellers. All you need to pay is your login and password–your sensitive information is never shared with sellers.
Frequently Asked Questions
PayPal is a digital wallet that follows you wherever you go.
Pay any way you want. Link your credit cards to your PayPal Digital wallet, and when you want to pay, simply log in with your username and password and pick which one you want to use.
Using PayPal is fast, simple, and secure.
We will help you pay in just a few clicks. Enter your email address and password, and you’re pretty much done!
There’s no need to run around searching for your wallet. Better yet, you don’t need to type in your financial details again and again when making a purchase online. We make it simple for you to pay with just your email address and password.
PayPal is the safer way to pay because we keep your financial information private. It isn’t shared with anyone else when you shop, so you don't have to worry about paying businesses and people you don't know.
On top of that, we've got your back. If your eligible purchase doesn’t arrive or doesn’t match its description, we will refund you the full purchase price plus shipping costs with PayPal's Buyer Protection program.
There are millions of places you can use PayPal worldwide. In addition to online stores, there are many charities that use PayPal to raise money. Find a list of charities you can donate to here.
Additionally, you can send funds internationally to anyone almost anywhere in the world with PayPal. All you need is their email address. Sending payments abroad has never been easier.
Do I need a balance in my account to use it?
You do not need to have any balance in your account to use PayPal. Similar to a physical wallet, when you are making a purchase, you can choose to pay for your items with any of the credit cards that are attached to your account. There is no need to pre-fund your account.
Can I still collect rewards points on my credit card?
If you link a rewards credit card to your PayPal digital wallet, you can continue to collect your points with every purchase.
How much does it cost to use PayPal?
Buying with PayPal is usually free. There is no charge to open a PayPal account and there is no cost for buying products or services.
If your transaction requires a currency conversion, we will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. Read more about currency conversion and merchant fees here.
How do I add a card to my PayPal account?
You can add more than one card to your PayPal account but, for your security, a card can only link to one PayPal account at a time.
To add your card, sign into your PayPal account. Go to Profile and click Add/Edit Credit Card. Select the card type, enter the required details and click Save. You're all done!
Where I can go for additional help or questions?
You can find answers to commonly asked questions at the PayPal Help Center. If you cannot find your answer, our Customer Support team is ready to help. You can email our team here.
How can I recover my password or username?
If you are having issues signing into your account because you forgot your username or password, we can help you recover this information here.