Policy Updates


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Policy Updates


Notice of Amendment(s) to United Kingdom Agreement(s)

Issued: 5 January 2022


This Page

This page displays policy updates which notify users of important changes to the PayPal United Kingdom User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.


Change of Company Name for Direct Debit Instructions

Effective: 5 January 2022

To anticipate changes partly arising from the United Kingdom’s exit from the European Union, we’re amending the Direct Debit Instruction from JPMC Re PayPal Pte Ltd to JPMC Re PayPal as the Originator of the transaction.

We are also clarifying the use of terminology in your Direct Debit Instructions by replacing the words “Pre-Approved” with “Direct Debit” and replacing the words “Pre-Approved Guarantee” with “Direct Debit Guarantee”.

You need take no action to continue receiving the benefits of Direct Debit. Please be assured this change will not affect the service you receive in any way. There is no need for you to complete a new Direct Debit Instruction as details of the change will have been supplied to your bank, who may also notify you, independently.

You will continue to enjoy the benefits of the Direct Debit Guarantee, as detailed below.


The Direct Debit Guarantee

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit JPMC Re PayPal will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request JPMC Re PayPal to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit, by JPMC Re PayPal or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society - If you receive a refund you are not entitled to, you must pay it back when JPMC Re PayPal asks you to.
  • You may cancel your Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.


Notice of Amendment(s) to United Kingdom PayPal Agreement(s)

Issued: October 29, 2021


This Page

This page details updates to PayPal users of changes to the United Kingdom PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.


Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.


Actions Needed

Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.


Amendments to the PayPal User Agreement

Effective January 28, 2022 we are:

  • Relocating PayPal’s Buyer Protection program and Seller Protection program terms to separate web pages. These program terms were accepted at the time you agreed to the user agreement and remain part of the user agreement. The relocation is intended to make the terms easier to locate and navigate.
  • Revising PayPal’s Seller Protection program to clarify that proof of shipment and proof of delivery also must include an online verifiable tracking number.
  • Clarifying that abuses of our online dispute resolution process, PayPal's Buyer Protection program, and/or PayPal’s Seller Protection program are restricted activities as defined under the user agreement.
  • Clarifying that you will not be charged a Standard Dispute Fee for disputes that have met all requirements of PayPal’s Seller Protection program.
  • Clarifying that a Minimum Reserve is also known as an Upfront reserve.
  • Introducing 14 additional currencies for withdrawals from a PayPal account and clarifying the minimum and maximum fees that may apply where withdrawal transactions are made in these currencies.
  • Changing the additional percentage-based fees for international donations as well as simplifying our market/region country classifications for these fees. The new rates are displayed in the updated Consumer Fee page (please click HERE) and in the updated Merchant Fee page (please click HERE).
  • Clarifying that donations sent or received by a merchant are a type of commercial transaction.
  • Clarifying the definition of the European Economic Area (EEA) by introducing a list of markets/regions which form part of the EEA.

Review the updated User Agreement