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Our thoughts are with those affected by the recent floods, and we thank the emergency services and volunteers who are working tirelessly to keep our communities safe. If you are experiencing financial hardship on any of your accounts due to the recent floods, please call us on
1800 318 185, Monday – Friday 9am - 9pm AEST, excluding public holidays.
We want to hear from you
Tell us about your concern and allow our Customer Service Officers the opportunity to assist you in resolving any concerns you may have. Please provide as much detail as you can to help us to assist you. You can tell us your complaint through one of these options:
Chat: Log in to your PayPal account and select ‘PayPal Rewards Card’ to make your complaint through chat.
Secure message: Advise us of your complaint through your PayPal Rewards Card online account Inbox. Log in to your PayPal account, select ‘PayPal Rewards Card’ then go to ‘My Messages’, and then ‘Compose’. Make sure you choose the ‘Make a complaint’ option as the subject.
For complaints in relation to a recently submitted application or a closed account, please make a complaint through the online enquiry form.
We understand that, from time to time, some customers may experience financial difficulties caused by unemployment, injury, illness, a natural disaster, or other unexpected impact on your household income and/or expenses. We are here to support customers during these times.
If your financial circumstances have changed and you are unable to pay your account(s), you can request assistance by completing an Online Hardship Application form. Please ensure you have access to the mobile number you have registered on your credit card account. A code will be sent to authenticate your identity before you can proceed with the application.
Please also have information about your income, expenses, and assets on hand before you commence the application. Once you start filling in your details, you will need to complete the application as you will be unable to save and return to the form at a later stage.
If you are unable to access the Online Hardship Application form, you can download a PDF copy of the Hardship Application form and
In July 2022, amendments to the Privacy Act 1988 introduce Financial Hardship Information (FHI) as a new category of information, which will be displayed on consumer credit reports alongside Repayment History Information (RHI). The Financial Hardship Information will indicate if you have entered into a temporary or permanent hardship arrangement but will not include the reasons for the arrangement you have entered into.Financial hardship information (FHI) includes:
For any privacy related queries, please email email@example.com.
In the course of your use of this website, we may collect personal information about you, in which case the PayPal Privacy Statement will govern how that personal information may be used and disclosed. Please click here to see the PayPal Privacy Statement.