The PayPal Rewards Card has switched to the Citi-branded Classic Plus Card. Existing customers can head here for servicing options available.

The PayPal Rewards Card will no longer be available from 16 October 2022. Existing PayPal Rewards Card accounts will be switched to a Citi-branded credit card. The majority of the original card features and benefits will remain the same. We have aimed to provide a good alternative to our customers; however, the new card will no longer be a PayPal credit card and rewards will not be linked to the PayPal wallet.
Please click here for information on the closure and FAQs for customers.

Important Information

To find out more about the product features of your Classic Plus Card, click here.

To access useful forms and links related to your Classic Plus Card, please click here


If you would like to raise a complaint, please click here.

Hardship assistance

If you have an existing financial hardship agreement in place, this arrangement will not be impacted due to the switch to the Classic Plus Card. For any questions related to your hardship arrangement and account, please click here.

If you would like to enquire about hardship assistance and don't currently have one in place, please click here.


To discuss all things related to your Classic Plus Card, click here.

For help and support enquiries, click here.

Privacy Policy

If you have a PayPal Rewards Card or Classic Plus Card, the Citi Privacy Policy and NAB Privacy Policy will apply and can be found at and respectively. PayPal Rewards Card is issued by National Australia Bank Limited (ABN 12 004 044 937, AFSL and Australian Credit Licence 230686) ("NAB"). NAB has acquired the business relating to these products from Citigroup Pty Ltd (ABN 88 004 325 080, AFSL and Australian Credit Licence 238098) ("Citi") and has appointed Citi to assist to administer the products.

For any privacy related queries, please email

In the course of your use of this website, we may collect personal information about you, in which case the PayPal Privacy Statement will govern how that personal information may be used and disclosed. Please click here to see the PayPal Privacy Statement.