Due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. You can still view answers to frequently asked questions on this page or send us a message, though responses may take longer than usual. You can also view our coronavirus response and FAQ's here. Thank you for your patience.

Common Questions

PayPal’s response to the coronavirus (COVID-19) pandemic & FAQs
How do I reset my PayPal password if I've forgotten it?
Money pools overview and frequently asked questions
Why do I see an error message when using "Get your money" for service or virtual products?
Questions about eBay and PayPal
How do I report potential fraud to PayPal?
What is PayPal’s Customer Identification Program (CIP)?
Can I cancel a PayPal payment that I've already sent?
How do I get my money back for an item bought using PayPal?
How can I view the status of my refund on my PayPal account?

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