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What is the Resolution Center?

How do I link a debit or credit card to my PayPal account?

How do I add and confirm, change or remove a phone number on my PayPal account?

How do I change the name on my PayPal account?

How do I add, change, or remove a street address on my PayPal account?

How do I confirm my email address?

How do I view or edit my account information?

How do I add, remove or update an email address on my PayPal account?

Can I change the address on my PayPal account to another country?

How do I confirm my phone number?

How do I confirm my shipping address on PayPal?

How do I close my PayPal account?

How do I view and download statements and reports?

How do I confirm my identity? (CIP)

How do I check the status of my payment?

How do I close the PayPal account of a deceased relative?

How do I verify my PayPal account?

How do I change the type of PayPal account I have?

How do I contact PayPal customer service? 

What is my PayPal account number?

What's the difference between friends and family or goods and services payments?

Why am I receiving emails or texts from PayPal when I don’t have an account?

What is the difference between Personal and Business accounts? 

What should I do if I'm locked out of my account?

Why do I have to complete a security check?

How do I block another PayPal user?

How do I change the display language on my PayPal account?

Can I reopen my PayPal account?

How do I find my Secure Merchant ID on my PayPal account?

What information is required to open a Personal PayPal account? 

Do I need to have money in my PayPal account to use PayPal? 

How do I make an online purchase using PayPal? 

Does PayPal provide phone and email support in the same languages the website is in?

What is PayPal Assistant and what can it do?

Why am I suspended from PayPal Seller Protection? How do I become eligible again?

How do I report buyer abuse?

Does PayPal cover my purchase if there's a problem?

What is PayPal Seller Protection?

What is PayPal’s Acceptable Use Policy and where can I find it?

Supported activities by PayPal 

How do I stop receiving Instant Payment Notifications (IPNs)?

How do I update my Facebook Messenger notification preference?

How do I opt out of automated calls and texts?

How do I apply for the charity rate?

How do I accept donations with PayPal?

How do I access my charity dashboard and view donor information?

How do I enroll in PayPal Giving Fund?

How do I track my PayPal Giving Fund donations?

What is the difference between PayPal donations and PayPal Giving Fund donations?

How can my nonprofit or small business raise money through Campaign Fundraising?

How do I request a refund for a donation?

Why didn’t my donation go to my recommended charity (PayPal Giving Fund)?

Why did my donation go to PayPal Giving Fund?

What is the PayPal Partner Fundraising Platform and how does my charity sign up?

How do I make a complaint to PayPal Giving Fund?

Do I need to enroll with PayPal Giving Fund to donate?

When and how does PayPal Giving Fund grant donations to charities?

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Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found

Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found

Select the reason for your complaint

PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.

For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

European Consumer Center (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

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