PayPal
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How can we help?

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PayPal Mobile App

My account
  • Does PayPal offer different types of accounts?
  • How do I add, update, or remove a card?
  • Why is my PayPal account limited?
  • How can I lock and unlock my PayPal Cash Card?
  • What should I do if I lose my mobile device?
  • How can I use a balance with PayPal?
  • How do I avoid unauthorized account access?
  • How do I unsubscribe from PayPal automated calls and texts?
  • How do I change my password and security questions?
  • How do I add, edit or remove a phone number on my PayPal account?
Payments
  • How do I send money?
  • How do I request payments or send an invoice?
  • How do I check the status of a payment?
  • How do I transfer money to my bank account?
  • How do I make a PayPal Credit payment with the PayPal app?
  • Can I cancel a PayPal payment?
  • Why was my payment declined? Troubleshooting tips
  • Why was my payment denied, refunded, or unclaimed?
  • Where is my refund?
  • How do I add money to my PayPal account?
  • I sent money to the wrong email address, but the payment is completed. What do I do?
  • What is my preferred payment method and how can I change it?
  • My payment was declined. Why can’t I make or send a payment?
  • What is an automatic payment?
  • How do I find a monthly statement of my account activity?
PayPal basics
  • How do I log in to my PayPal app using a PIN?
  • What are the benefits of using PayPal?
  • What are the fees for PayPal accounts?
  • Does PayPal cover my purchase if there's a problem? (Purchase Protection for buyers)
  • How do I add, edit or remove a phone number on my PayPal account?

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