How can we help?
PayPal Basics
How PayPal Works
- I don't have a PayPal account. Why did I get an email from PayPal that I received a payment?
- What is Funds Now and how does it work?
- What is a person of the United States (U.S.) for FATCA and 1099-K tax reporting purposes?
- What can I do with PayPal?
- What should I do if my account is limited because I didn't provide the requested FATCA information?
- What kinds of checks can I cash with the Cash a Check service in the PayPal app?
- I’m using the Cash a Check service in the PayPal app and my check wasn’t approved. Why?
- PayPal’s Commitment to Support Black Businesses, Strengthen Minority Communities and Fight Economic Inequality - UPDATE
- What is the Cash a Check service in the PayPal app?
- How does PayPal provide accessible services to individuals with special access needs?
- What is the Message Center?
- Does a customer need a PayPal account in order to pay me using PayPal Here?
- How can I get the PayPal EMV Chip Card Reader?
- Can one bank account be used on two different PayPal accounts?
- What is PayPal’s policy on transactions that involve sexually oriented goods and services?
- What is the difference between Personal and Business accounts?
- Does PayPal ask its customers to participate in surveys and research studies?
- Is my data secure when using the Cash a Check service in the PayPal app?
- Is PayPal safe?
- Why am I receiving emails from PayPal when I don’t have an account?
Security & Protections
- Does PayPal cover my purchase if there's a problem? (Purchase Protection for buyers)
- How to spot fake, fraudulent, spoof, or phishing emails
- I don’t have a PayPal account, how do I stop receiving PayPal emails?
- How do I change my password and security questions?
- What is the PayPal Seller Protection Policy and what items aren’t covered?
- What happens if I violate PayPal's Acceptable Use Policy?
- What gambling activities does PayPal prohibit?
- What is PayPal’s policy on transactions that involve sexually oriented goods and services?
- What is proof of delivery and how can I provide that to my customers?
- Is PayPal safe?
- Where can I find the PayPal Acceptable Use Policy?
- What is PayPal's Privacy Statement?
- How can PayPal identify activities that are likely to be fraudulent?
Account Types
- Policy updates and user agreement changes to Personal PayPal accounts
- What can I do with my personal PayPal account, PayPal Cash account or PayPal Cash Plus account?
- How do I change the type of PayPal account I have?
- How does PayPal provide accessible services to individuals with special access needs?
- What is the difference between Personal and Business accounts?
- What credit or debit products are offered by PayPal?
- Besides the items specifically named in the Acceptable Use Policy, does PayPal regulate any other goods or services?
- Can I have multiple PayPal accounts?
- What services are available for my country?
- What information is required to open a Personal PayPal account?
- Does PayPal offer different types of accounts?
Fees
- What are the fees for PayPal accounts?
- If a refund I issue is accepted, are the fees from the original transaction credited to my account?
- What are the fees for requesting money and invoicing?
- How do I transfer money to my bank account?
- What are the cross border fees when selling international?
- Where can I find PayPal's currency calculator and exchange rates?
- What is the PayPal Dispute Fee and why was I charged one?