Why didn't the charity I intended to benefit receive the donation I made through a PayPal Giving Fund program?

If a charity fails to meet the terms of our Nonprofit Certification Policy and/or fails to meet PayPal Giving Fund's due diligence standards as described above for receipt of a donation at any time, we reserve the right to reassign funds to another charitable organization. We may also reassign donations in the event we are unable to distribute the funds successfully, if the charity fails to cash the checks we send, for example. Where possible, we will contact the original donor to ask for a new charity recommendation to benefit from their donation.

You can learn more about how we grant funds to enrolled and unenrolled charities by reviewing our Donation Delivery Policy.

If you would like to contact us and don’t have a PayPal account, please click here and fill out the form so we can help you resolve your PayPal Giving Fund issues.