For regulatory reasons, we need to confirm our customer’s personal information (such as your name, address, and date of birth.) This is what we call our Customer Identification Process (CIP).

We will be making some enhancements to our CIP  for our individual customers. Through our new biometric identity verification process, we can use the latest technology to help protect you against identity theft and fraudulent activity quickly and efficiently.

What’s facial biometric identity verification?

Facial Biometric identity verification is a secure way of confirming your identity by scanning your driver’s license or Government-issued photo id (front and back) and matching it with a selfie you take of your face.

How does facial biometric confirmation work?

Using your device’s camera, you’ll scan your photo ID and your face. Then we compare the scans to confirm your identity.

What do I need to do?

When receiving PayPal’s notification to confirm your identity, you’ll need to download or update the latest version of the PayPal app to proceed with the process.

Can you confirm another way?

Yes. Instead of scanning, use a computer to log into Paypal and provide the required information.

What can I upload?

To complete the Customer Identification Program (CIP), we'll usually need a copy of your government-issued ID, and a proof of address issued within the past 12 months. You can take photos of them with your phone and upload them to us.

Business accounts will have to submit business-related documents.

How do I upload files using my PayPal account?

You upload files to your PayPal account. Log in to your PayPal account on a web browser and go to your Confirm your Identity page, or click the bell icon near the top of the page.

How long will it take to review my documents?

We’ll try to review your documents within 2 business days, but sometimes it may take longer.

What if I don’t want to confirm my identity?

If you don't confirm your identity, you may lose some PayPal features, like the ability to add money to PayPal from your bank account.

What if I’ve already uploaded the documents for my other PayPal account?

We need you to upload documents separately for each PayPal account.