How do I remove a limitation from my account?

To remove a limitation from your account:

  1. Go to the Resolution Center.
  2. Under 'Your account access is limited,' click Go to Account Limitations.
  3. Click Resolve beside each requirement.
If you're required to upload documents, review our tips for submitting documents.

If you complete all of the requirements and your account remains limited, it might be because:
  • We need additional information from you. Check your emails for more info.
  • We haven't finished reviewing your case. We'll email you with our decision.
In most cases, our customer service team can't remove your limitation over the phone. Please wait for us to contact you.

Note: If you received an email stating that your account is limited, but don't see any limitation in the Resolution Center, you may have received a fake email. Forward it to spoof@paypal.com and we’ll investigate it for you. After you send us the email, delete it from your inbox. If you clicked any links or downloaded any attachments within the suspicious email or website, log in to your account and view your transactions. It’s also a good idea to change your password.