Resolving a dispute with your sellerGuide to handling a dispute
A dispute is an opportunity for the buyer and seller to communicate directly with each other. By opening a dispute, you’re asking the seller for help to resolve problems you’ve had with your transaction.
You have 180 days from the date you made the payment to open a dispute.
Remember: Sellers are normal people like you. Although the situation may be frustrating, try to keep things amicable so you can work together to reach a solution.
Communicate: Reply promptly to messages from the seller or to requests for information from PayPal – the more details we have, the easier it is for us to help you.