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Disputes & Limitations
Disputes and claims
- How do I open a dispute with a seller when a purchase goes wrong?
- How do I escalate a dispute to a claim?
- How do I close a PayPal dispute or claim?
- How do I provide additional information or evidence to help resolve a dispute or claim?
- How do I provide documents to PayPal?
- What is the difference between a dispute and a claim?
- How do I check the status of my dispute or claim?
- Can I change my dispute or claim reason?
- How long does it take PayPal to investigate my claim?
- What can I do if I don't have tracking information?
- How do I respond to a PayPal dispute filed by my buyer?
- What is PayPal Buyer Protection and how am I covered?
- What is the PayPal Seller Protection Policy and what items aren’t covered?
- How can I appeal PayPal’s decision on my case?
- Can I reopen a closed PayPal dispute?
- How do I prove that I've sent an item to the buyer?
Report a problem
- What should I do if I have a problem with my PayPal purchase?
- How do I report unauthorised PayPal account activity?
- How do I open a dispute with a seller when a purchase goes wrong?
- How do I report potential fraud to PayPal?
- How do I escalate a dispute to a claim?
- How can I make a formal complaint to PayPal?
- What can I do if I'm refused a refund?
- What can I do if there's a problem with an eBay transaction?
Buyer and Seller Protection
- What is PayPal Buyer Protection and how am I covered?
- What items are not covered under PayPal Buyer Protection?
- How does PayPal protect me as a seller?
- What is the PayPal Seller Protection Policy and what items aren’t covered?
- What should I do if I have a problem with my PayPal purchase?
- Can I get free shipping to return a PayPal purchase?
- How can I make a formal complaint to PayPal?
- How can I tell if an email is genuinely from PayPal?
- How do I open a dispute with a seller when a purchase goes wrong?
Fraud and Account security
- How do I report potential fraud to PayPal?
- How do I report unauthorised PayPal account activity?
- How can I tell if an email is genuinely from PayPal?
- Additional Information about Account Limitations
- How to spot fraudulent emails?
- Are there any tips for creating a secure password?
- How do I change my password or my security questions?
- How do I reset my PayPal password if I've forgotten it?
- How do I turn on or off 2-step verification for PayPal account login?
- How do I report a fake PayPal email or website?
- What other 2-step verification options can I use after PayPal stops supporting Symantec VIP?
Account Limitations
- Additional Information about Account Limitations
- Can I send or receive money while my PayPal account is limited?
- How can I restore my account access?
- How long will it take to restore my account access?
- How do I remove the limitation from my account?
- Why is PayPal requesting information about my business?
- Error message during upload? Here's what it means.