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Common Questions

PayPal’s response to the coronavirus (COVID-19) pandemic & FAQs
How do I apply for a PayPal Credit payment holiday?
How do I reset my PayPal password if I've forgotten it?
How to spot fraudulent emails?
Money Pools Overview and Frequently Asked Questions
What are the Payment Services Directives and Strong Customer Authentication?
How do I confirm my mobile phone number with PayPal?
Why do I see an error message when using 'Get your money' for service or virtual products?
How do I report unauthorised PayPal account activity?
What if I didn't receive my item or it's not as advertised?

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