Why is my money on hold or not available?

If your payment is on hold or not available right away, we’ll notify you via email or an alert on your Summary page. Here, you’ll be able to view all payment details, including the remaining amount you can receive for the month and the date your funds will be released.

We want both our sellers and our buyers to have a safe place to do business. Holding some money for a specified amount of time is a common industry practice that we implement to help ensure a safe and secure environment for both buyers and sellers. By releasing some money after 21 days, we help reduce any potentially negative impact on our buyers.

You can access the funds below your release amount as soon as payments are received. Above that amount, the money becomes available 21 days after you receive the payment. We communicate your release amount via email.

In the below example (for illustration purposes only) the release amount is $1,000 USD:
 
Monthly Received amount Released
$0 to $1,000 USD As soon as received
Above $1,000 USD 21 days after received

On a monthly basis, we review sellers' activity, their history, and how quickly complaints are resolved. Providing good customer service in general helps their monthly release amount. We encourage our sellers to adhere to the following best practices:
 

  • List successfully by including clear photos with detailed, accurate descriptions of items
  • Be clear about shipping and handling time, costs and methods
  • Ship promptly
  • Upload tracking
  • Define your return policy upfront
  • Communicate with your buyers and respond to inquiries quickly and in a professional manner
  • Review all communications from PayPal.