Where is the money I withdrew to my bank account?
A withdrawal to a bank account typically completes in 1 business day, but it can take up to 5 days depending on your bank’s clearing process. So, it still may take your bank 3 to 5 business days from the point we show it as "Complete" for your bank to make the money available in your account.
What if there’s an issue with my bank?
Check with your bank that all the completed bank details are up to date. If necessary, remove your bank account, then add it again with the correct details. Also make sure that your bank account allows electronic transfers and that it is in the currency of your country of residence.
If the money still doesn't appear after 14 business days, contact us and we'll do a search.
What if my withdrawal is being held for review?
Our system checks every withdrawal automatically, and could pause one for further review if there may be an issue. While under review, the withdrawal would show up in the "Pending" status. Once it passes the review (normally within 72 hours), the status will change to "Complete" and the regular withdrawal timeframe will begin.