Why do I need to confirm my identity? (CIP)
With our Customer Identification Program (CIP), we are committed to ensuring PayPal remains a more secure place for all customers to transact. In line with EU anti-money laundering and ‘Know your Customer’ regulations, we are required to confirm our customers’ personal information and/or their business entities.
How do I complete CIP on my account?
In some countries, we try to validate your personal information and/or your business entity electronically. If we're unable to verify them electronically, you will need to send us documentation through your account. PayPal maintains high standards of data privacy and data security and will at all times only process your personal data for lawful purposes in accordance with our Privacy Statement.
What information/documents do I need to provide?
It’ll depend on the type of PayPal account you are using.
• If you have a Personal account, you will need to confirm a credit/debit card or a bank account and to provide your full name, home address, nationality, date of birth and home/mobile phone number. You may also need to provide a proof of identity and a proof of address, if the electronic verification is unavailable or unsuccessful.
• For non-entity sole proprietor and individual businesses, you will need to confirm a credit/debit card or a bank account and to provide your full name, home address, nationality, date of birth. You will also need to provide your business name, business phone number and business address. The account holder may also need to provide a proof of identity and a proof of address, if the electronic verification is unavailable or unsuccessful.
• For entity business types, you will need to confirm a credit/debit card or bank account. To confirm your business information, you will need to provide your business name, business registration number or business registration documents and business address. The account holder needs to provide their full name, home address, nationality and date of birth. Additionally, a Letter of Authorization to represent the company may apply. All legal entities are required to provide personal information about their beneficial owners, which includes the full name, home address, nationality, date of birth and the percentage of ownership. In absence of beneficial owners with more than 25% shares, the same information is required for a senior management official responsible for key financial decisions for the business. The account holder and all beneficial owners need to provide a proof of identity, if the electronic verification is unavailable or unsuccessful. Personal information for directors or board members is also required, and should include their full names, home addresses, nationalities and dates of birth.
How do I provide the required information?
Once you’re logged in your PayPal account, you will see an alert at the top of the page on the right-hand side prompting you to confirm your identity. You can also send this information through the Resolution Centre in the Help section of your PayPal account, by clicking “Confirm your information”.
To learn how to verify your PayPal account, log in and follow the instructions.
To update the beneficial owner information or board of directors, click here.
Once you've completed these steps and provided any additional information we may need, we'll review your account and send you an email with the outcome.
Check the full list of Acceptable Documents here