What should I do if my payment is on hold for a dispute, claim, or chargeback?

When a dispute, claim, or chargeback is open, the funds will be held in the seller's account and will not be available for use. The funds cannot be withdrawn and will be considered 'disputed' until the dispute, claim, or chargeback is resolved. This ensures that the funds are available if a refund is needed.

A seller can use these funds to issue a refund anytime during the dispute by going to their 'Activity', clicking on the transaction and using the Refund link found in the details.

Once the dispute, claim, or chargeback is resolved, the remaining funds will be released.

You can view the current status of an open dispute or claim in the Resolution Centre.