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What happens after I open a dispute?

In a dispute, you can exchange messages with the other party in your Resolution Center to try to solve the problem.

If you’re unable to settle the dispute, you can escalate it to a claim. To escalate a dispute, we often require that at least 7 days have passed since the payment date.

By escalating to a claim, you would be asking PayPal to review the case and decide the outcome. A dispute will automatically close after 20 days unless it’s been escalated. Once a case has been closed, it can't be reopened or escalated to a PayPal claim.

Keep an eye on your emails and your Resolution  Center  for updates from us, or requests for more information.

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