What can I do if there's a problem with an eBay transaction?

If there’s a problem with something you bought on eBay, we recommend you go to the eBay Resolution Centre for help.

To reach the eBay Resolution Centre:

  1. Sign in to your eBay account.
  2. Hover your mouse pointer over Help & Contact at the top of the page and then click Resolution Centre.

If you have more questions about this purchase, or any other eBay query:

  1. Sign in to your eBay account.
  2. Click Help & Contact near the top of the page.
  3. Enter your question and click Search, or click Contact eBay and select the relevant options.