What can I do if I don't have tracking information?

If you've sold something:

Without proof-of-delivery that can be tracked online, any claim of non-receipt is unlikely to be found in your favour. We advise looking into the delivery options that are available to you and consider making the cost of delivery with online tracking, mandatory for your customers.

If you've bought something:

If a Significantly Not as Described claim is decided in your favour, we may ask you to return the item to the seller to solve the claim. It's usually necessary for us to see online tracking to prove that the item was delivered to the correct person at the correct address.