What can I do if I'm refused a refund?
If someone refuses to give a refund, but you feel you’re entitled to one, you can open a dispute if you didn’t receive your item yet or you received something that doesn’t match the seller’s description. (You may open a dispute within 180 days of payment. Click on the payment in your Activity to see the details.)
Your dispute will appear in the Resolution Centre, where you can communicate directly with the seller and try to resolve the problem.