How do I request a refund?

You can contact the recipient to request a refund of any payment for up to 180 days after you sent it.

If someone refuses to refund your money, but you feel you’re entitled to a refund, you may open a dispute in the Resolution Centre, within 180 days of the payment date, provided your issue meets certain criteria.

It’s best to ask the recipient to use the Issue a refund link and not the Send Money feature. Ask the seller to find the payment in their ‘Activities’, click on it and then click Issue a refund. By using this link any refunded amount will return to your PayPal balance, bank account or card, depending on how the payment was originally funded.

Refunds to your credit card can take up to 30 days, depending on your credit card company.