How do I issue a refund to resolve a PayPal dispute?
To resolve a transaction dispute, you can issue a full or partial refund to the buyer.
To issue a full or partial refund:
- Go to Activity.
- Click the payment you want to refund.
- Click Refund this payment.
- Under 'Refund amount', enter the amount you want to refund and then click Continue.
- Review your information to make sure you entered the correct refund amount, and then click Issue Refund.
If you send a full refund, the dispute is closed. You may offer a partial refund to resolve your dispute. If the buyer agrees to your request, your dispute is closed. If you offer a partial refund for less than the amount than the buyer requests, the buyer will have a chance to accept or deny your offer.