How do I escalate a dispute to a claim?
If you’re unable to resolve your dispute, you can ask us to investigate by escalating the dispute to a claim. We will review the case and decide the outcome (usually within 30 days or less.
You can escalate to a claim any time within 20 calendar days from the date the dispute was opened. A dispute will automatically close if it isn't escalated to a claim within 20 days. Closed disputes cannot be reopened or escalated to a claim. Please check the Resolution Centre to see any messages that are part of your dispute.
To escalate a dispute to a claim:
- Go to Resolution Centre.
- Click View next to the dispute you want to escalate.
- Click Escalate to PayPal at the bottom of the page.
- Add any relevant information for escalating the dispute.
- Click Submit.
We'll email you to let you know we received your claim and we'll continue to email you with updates and any action or information needed by you. We can usually decide cases in 30 days or less but sometimes it can take longer. You can always check the status of your claim by visiting the Resolution Centre.