Can I change my dispute or claim reason?

Yes. You can change your reason if you originally opened a dispute because you didn’t receive your item, and then received the item but found it to be different from the description.

To change your dispute reason:

  1. Go to Resolution Centre.
  2. Select Open Cases.
  3. Find your case and click View from the Action column.
  4. If you haven't escalated to a claim yet, click Change your reason for this dispute.
  5. If you've already escalated to a claim, click Change your reason for this claim.
  6. Follow the instructions provided.

By changing the dispute reason, you automatically escalate the dispute to a claim. This means that you're asking PayPal to review your case and decide whether you're eligible for a refund. We reach a decision in most cases within 30 days.