Note: Some hyperlinks in our articles may not work within the PayPal app.

Some payments can be cancelled while others cannot. You may only cancel a payment in your 'Pending' payments which shows as Unclaimed, meaning it hasn’t reached the intended recipient. These payments are displayed with a ‘Cancel’ button alongside.

To cancel a pending payment from your PayPal app:

1. Tap See Activity.
2. Select the payment you want to cancel.
3. Tap Cancel Payment.

​To cancel a pending payment from your computer:

1. Go to Activity.
2. Locate the pending payment.
3. Click Cancel.
4. On the next page click Cancel Payment.

If a payment is Completed this means the money has already reached the other party, so it can’t be cancelled.

You may still ask the recipient for a refund. If you’re refused a refund, but feel that you’re entitled to one, you can open a dispute to discuss this with the seller via the Resolution Centre*. If this doesn’t help you can escalate your dispute to a claim, for PayPal to resolve if necessary.

* The Resolution Centre is not available on the PayPal app but you can access it via the PayPal website on your desktop.