Are there any tips for creating a secure password?

Having a secure, unique password for each of your online accounts is critically important. If a scammer gets just one password, they can begin to access your other accounts. That’s why it’s important to have a strong, unique password for your PayPal login.

A strong password should have the following characteristics:

  • More than 8 characters long
  • Use lower case, upper case, a number, and a special character [like ~!@#$%^&*()_+=?><.,/]
  • Not a word or date associated with you (like a pet’s name, family names, or birth dates)
  • A combination of words with unusual capitalisation, numbers, and special characters interspersed. Misspelled words are stronger because they are not in the dictionary used by attackers
  • Something you can remember.


How often should I change my password?

We recommend you change your password and security questions from time to time. There are a few cases where it's a good precaution, for example:

  • You notice something suspicious on your PayPal account
  • You suspect that someone you don’t trust has your password
  • You notice something suspicious in your email account or other online accounts
  • You have recently removed malware from your system
  • PayPal asks you to change your password.

If one of these occurs, change your Password and Security Questions and/or PIN immediately.

If you receive an email asking you to change your password, it could be a case of phishing. Instead of clicking on a suspect link in an email, just log into your PayPal account by manually typing the URL.