Policy Updates


>> View all legal agreements

>> View past policy updates

Policy Updates




Notice of Amendment to PayPal Legal Agreements

Issued: January 2, 2020


Please read this document.

We’re making changes to the legal agreements that govern your relationship with PayPal.

We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.

There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.


Updates to the User Agreement for Asia Pacific, certain European and Latin American countries, Middle East and Africa

Effective: March 16, 2020

We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user-friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.

Here’s what we’ve done:

We’ve redesigned the User Agreement to simplify its format, with new color-coded headings so you can find the information most relevant to your account more easily. We’ve revised and reorganised the content of the User Agreement to be easier to follow and to include information where you’d naturally look for it. Except as described below, we’re not changing the meaning of what we say, only how we say it and where you can find it.

In addition to redesigning the User Agreement, we’re making the following substantive changes to our terms:

  • We’re updating the notice period for when we make any changes that reduce your rights or increase your responsibilities under the User Agreement. The notice period will be reduced from 30 days to 14 days (except for residents of Mainland China, Malaysia and Thailand).
  • We’ve made it clearer when and how our fees are charged.
  • If you refund (partially or fully) a transaction to a buyer or a donation to a donor, there are no fees to make the refund, but the fees you originally paid will not be returned to you. (This will not apply to residents of Mainland China who open a PayPal account and use the PayPal services.)
  • We’ve added terms  that sellers must not present any payment method or mark upstream (or at an earlier point in the checkout experience) from the presentment of any of PayPal’s services or marks. 
  • We’re clarifying that in order to allow PayPal to assess the level of risk associated with business accounts, you must cooperate with PayPal’s reasonable requests for financial statements and other documentation or information in a timely fashion. 

An updated User Agreement, will be available after 14 February 2020. Please click Here to view once available.