Payments
Cancel a payment
Send money
- Why has my debit or credit card been charged twice?
- I sent money to the wrong email address, but the payment is completed. What do I do?
- What are the requirements to send money?
- How do I send money?
- How do I send an Instant Transfer using my U.S. bank account?
- To which email address should my customer send a PayPal payment?
- How do I pay for a money request or invoice with PayPal?
- What are the payment types when I send money?
- Can I cancel a payment that I've already sent?
- What is the maximum amount I can send with my PayPal account?
Refunds
- Why is my refund pending?
- How do I accept or deny a partial refund?
- How do I issue a refund?
- Where is my refund?
- Can I get free shipping on a PayPal return? (Malaysia and Phillipines only)
- How is a PayPal refund credited?
- When refunding a payment, can I choose between a full or partial refund?
- How do I report a billing issue?
- What if I use the Issue Refund link, but I don't have the total amount available in my PayPal balance?
- If a refund I send is accepted, are the fees from the original transaction credited to my PayPal account?
- How long do I have to accept a partial refund offer?
Get paid for sales
- What happens if I don't provide the FATCA information requested by PayPal?
- What should I do if my account is restricted because I didn't provide the requested FATCA information?
- How do I receive money through PayPal?
- To which email address should my customer send a PayPal payment?
- How long do I have to accept or deny a credit or debit card payment?
- How do I receive payments using PayPal?
- Who is impacted by FATCA?
- What FATCA documentation does PayPal collect and how do I provide it?
- What does FATCA require PayPal to report?
- I received a payment notification email, but the payment does not appear in my PayPal account. Why?
- Why is my payment from a sale on eBay on hold?
Payment status
- What's an Instant Transfer and how does it work?
- Why is the order status pending on my PayPal account?
- What does a PayPal payment status of 'Unclaimed' mean?
- My recipient says he didn't receive his payment. Why is the payment still "Unclaimed?"
- What is a bank reversal?
- My payment was denied, but the money has not been returned to me. Why?
- How do I check the status of a payment?
- What is FATCA?
- What does the status of my payment mean on my PayPal account?
- What happens if I can't fund my Instant Transfer?
- Why is my payment from a sale on eBay on hold?
- Why was my PayPal payment denied, refunded, or unclaimed?
- How do I know if my money request or invoice has been paid?