Policy Updates

 

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Policy Updates

 

Last updated on 21 February 2024

Notice of Amendment(s) to the Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Latvia, Liechtenstein, Lithuania, Malta, Romania, San Marino, Slovakia, and Slovenia PayPal Agreement(s)

 

This Page

This page details and/or previews updates to PayPal users of changes to the Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Latvia, Liechtenstein, Lithuania, Malta, Romania, San Marino, Slovakia, and Slovenia PayPal User Agreement(s) or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.

 

Notices

Issued: 21 February 2024

Amendments to the PayPal User Agreement
Effective 28 May, 2024:

  • We are clarifying our Taxes and Information Reporting terms and our currency conversion terms.
  • We are making changes to clauses on ‘Indemnification and Limitation of Liability’ and ‘Governing law and Jurisdiction’ to clarify which provisions apply to consumers or non-consumers and to distinguish our liability and warranties in respect of consumers and non-consumers.

Review the updated PayPal User Agreement

 

Amendments to the PayPal Buyer Protection Program
Effective 28 May, 2024:

  • We are revising PayPal’s Buyer Protection Program to exclude Non-Fungible Tokens (NFTs) from eligibility.
  • In addition to meeting all other eligibility requirements for PayPal’s Buyer Protection Program, disputes asserting Significantly Not as Described claims must be opened by the buyer in the Resolution Centre within 30 days of the delivery or fulfilment of an order or within 180 days of the date a payment was sent by the buyer to the seller, whichever is sooner. The timeframes for opening other disputes asserting other claim types (including Item Not Received, Unauthorised Transactions, or other errors) are not changing at this time.

Review the updated PayPal Buyer Protection Program

 

Amendments to the Seller Protection Program
Effective 28 May, 2024:

  • We are revising PayPal’s Seller Protection Program to exclude from eligibility Non-Fungible Tokens (NFTs) with a transaction amount of: 
    • $10,000.01 USD or above (or equivalent value in local currency as calculated at the time of the transaction); 
    • $10,000.00 USD or below (or equivalent value in local currency as calculated at the time of the transaction), unless the buyer claims it was an Unauthorised Transaction and the transaction meets all other eligibility requirements.

Review the updated PayPal Seller Protection Program

 

Minor editorial changes to some convenience translations of the Consumer Fee Page and Merchant Fee Page
Effective 28 May 2024:

We are making some typographical corrections to some fee pages that have been translated into languages other than English for the convenience of our customers. For the avoidance of doubt, the Table of Fees contained in the PayPal User Agreement prevails in all cases:

  • in the Czech language translation of the Consumer Fee Page, in the section entitled “Výběr zůstatku z osobního účtu PayPal”, removing the letters “(GI)” from the row called “Karty”.
  • in the Greek language translation of the Consumer Fee Page, in the section entitled “Αποστολή και λήψη πληρωμών” we are adding the sentence “Οι χρεώσεις που σχετίζονται με προσωπικές συναλλαγές αναφέρονται παρακάτω”. This sentence translates in English to “The fees for personal transactions are listed below”.
  • in the Greek language translation of the Consumer Fee Page, in the section entitled “CY, EE, LI, LT, LV, MT, SK και SM: Σταθερή χρέωση για μεταφορά σε κάρτα”, removing the row “Ρούβλι Ρωσίας 150,00 RUB” which has been inadvertently published in duplicate.
  • in the Greek language translation of the Merchant Fee Page, in the table entitled “Βασική χρέωση για τη λήψη εγχώριων δωρεών”, adding the letters “(GR)” after the phrase “PayPal Fundraisers (Εμφανιζόμενοι έρανοι) για την Ελλάδα”; and in the table called “Ανάληψη υπολοίπου από επιχειρηματικό λογαριασμό PayPal”, in the row “Τραπεζικός λογαριασμός ΗΠΑ” replacing the letters “BG, RO και SI” with “BG, CY, LI, RO”.
  • in the Slovakian language translation of the Consumer Fee Page, in the section entitled “Posielanie a prijímanie platieb”, adding the sentence “Ďalej uvádzame sadzby za osobné transakcie”. This sentence translates in English to “The fees for personal transactions are listed below”.
  • in the Slovakian language translation of the Merchant Fee Page, in the table entitled “CY, EE, LI, LT, LV, MT, SK a SM – fixný poplatok za prevod na kartu”, adding the row “Marocký dirham 24,00 MAD”.